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Service Department C.C.C. - Complaint Cause Correction

In this course you will learn the importance of: 

 

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Asking open ended questions during the walk around

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A properly written complaint

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Defining and recording the cause

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Correcting the cause vs. treating the symptoms

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Proper recording in the Dealership Computer System (DCS)

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Hand written notes on the repair order

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Avoiding diagnosing the problem during the walk around

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Effective communication with the technicians

 

 And much much more...

$199.00
SKU#SD02

Call Toll-Free 1-877-242-4472